Shipping & Returns

Shipping & Returns

Shipping

UK – Complimentary Royal Mail 24 Tracked

We offer free tracked shipping across the UK via Royal Mail. Once dispatched, your order should arrive within 1–2 working days. You’ll receive tracking information as soon as your order is on its way.

International – Royal Mail Courier Services

We also ship internationally via Royal Mail’s courier services. Delivery times may vary depending on your location. Tracking details will be provided once your order has been dispatched.

Order Processing

All orders are processed within 3–5 working days. Please note that all deliveries require a signature on arrival to ensure your order reaches you safely.

Returns & Exchanges

We hope you love your eyewear, but if you change your mind, we offer returns and exchanges within 30 days of delivery.

To be eligible, returned items must be unworn, unused, and sent back in their original packaging with all tags attached.

Once we’ve received and inspected your return, you may choose between a full refund or an exchange.

How to Return an Item

  1. Email us at info@nicoeyewear.com with your order number and whether you would like a refund or an exchange.

  2. Ensure the item is securely packaged, ideally in its original box or dust bag.

  3. Send the item to the following address:

    Nico Eyewear Returns

    Unit 130 Canalot Studios

    222 Kensal Road

    London, W10 5BN

    United Kingdom

We recommend using a tracked or signed-for service when sending returns, as we cannot take responsibility for items lost in transit.

Returns are typically processed within a few working days of receipt. You’ll receive an email confirmation once your refund or exchange has been completed.

Questions?

If you need further assistance, please contact us at info@nicoeyewear.com or call 07736 804963. Our team is available Monday to Friday, 8am to 6pm, and Saturday, 10am to 4pm.