No. You can also buy our eyewear in person either at the Studio (Unit 130, Canalot Studios, 222 Kensal Road, London, W10 5BN) or at the Workshop (Sweet Briar, Ockham Lane, Cobham, Surrey, KT11 1LN).

Please get in touch to book an appointment.

Yes. If you'd like to modify or cancel your order, please get in touch with order details within 24hrs of placing the order.

We'll aim to process your order on the next working day, although processing can take up to 3 days.

Yes, you can purchase gift cards on our Accessories page.

We hope you love your eyewear, but if you change your mind, we offer returns and exchanges within 30 days of delivery.

To be eligible, items must be returned in their original condition and with their original packaging.

Once we’ve received and inspected your return, you may choose between a full refund or an exchange.

Our full Shipping & Returns Policy can be read here.

1. Email us at info@nicoeyewear.com with your order number and whether you would like a refund or an exchange.
2. Ensure the item is securely packaged, ideally in its original box or dust bag.
3. Send the item to the following address: Nico Eyewear Returns, Unit 130 Canalot Studios, 222 Kensal Road, London, W10 5BN, United Kingdom

We recommend using a tracked or signed-for service when sending returns, as we cannot take responsibility for items lost in transit.

Returns are typically processed within a few working days of receipt. You’ll receive an email confirmation once your refund or exchange has been completed.

Yes. We offer exchanges within 30 days of delivery.

To be eligible, items must be returned in their original condition and with their original packaging.

Once we’ve received and inspected your return, you may choose between a full refund or an exchange.

We will ask you to pay the upfront cost of return shipping. If the returned item is accepted, we will then reimburse you.

Yes. We offer free tracked shipping across the UK via Royal Mail. Once dispatched, your order should arrive within 1–2 working days. You’ll receive tracking information as soon as your order is on its way.

Yes. We also ship internationally via Royal Mail’s courier services.

Delivery times may vary depending on your location. Tracking details will be provided once your order has been dispatched.

Any customs costs are paid for by the customer.

Tracking details will be provided via email once your order has been dispatched.

If your order is lost or damaged during shipping, please get in contact with all relevant information along with your order details.

Yes. At checkout, please select the 'Collect in Person' option. We will then contact you to arrange a time, date, and location (this can either be at The Studio in London or The Workshop in Surrey).

Please add your prescription details on the product page itself. Once you've clicked 'Add to cart', your details will be saved and carried through to checkout.

In the 'Add prescription details' section, we've included an option to upload a file containing prescription details. Feel free to just use this instead of filling in the fields if easier.

On our product pages, we request the following prescription information:

• Right Eye (OD) SPH
• Right Eye (OD) CYL
• Right Eye (OD) Axis
• Left Eye (OS) SPH
• Left Eye (OS) CYL
• Left Eye (OS) Axis
• Pupillary Distance (PD, mm)

We also include a space to add any additional information that may be relevant, as well as an upload function should you wish to add a document.

If you've noticed an error in your prescription details, please get in contact immediately. We deal with such situations on a case-by-case basis.

We provide precise sizing information for every frame on our product pages, making it simple to choose a style that suits you. The key measurements – lens width, bridge width, and temple length – are listed so you can compare them with a pair of glasses you already own and love. This is one of the most reliable ways to gauge fit before you order.

When selecting your frame size, consider the following:

• Face Proportion – Larger lens widths create a bolder look and tend to suit broader faces, while smaller widths offer a more understated silhouette.
• Bridge Fit – The bridge measurement is essential for comfort. A bridge that’s too wide may slip, while one that’s too narrow can pinch.
• Temple Length – This ensures your frames sit securely behind your ears without feeling tight or loose.

If you are unsure, our frames are designed with timeless proportions that suit a wide range of face shapes. And, should you receive a pair that doesn’t feel quite right, we invite you to make use of our straightforward returns policy.

Our frames follow internationally recognised eyewear sizing standards, so you can be confident in finding the perfect fit. Each frame is marked with three key measurements, usually located discreetly on the inside of the temple arm. These numbers, read from left to right, are:

1. Lens Width – The horizontal width of one lens, measured at its widest point. This determines how large or compact the frame appears on your face.
2. Bridge Width – The distance between the two lenses, measured across the part that rests on your nose. This ensures the frame sits comfortably and aligns naturally with your facial structure.
3. Temple Length – The length of the arm, measured from the hinge to the tip. This affects how securely and comfortably the frame rests around your ear.
   

For example, if a frame is marked 52–18–145, it means:

• 52 mm lens width
• 18 mm bridge width
• 145 mm temple length

Together, these numbers give you a precise guide to fit, balance, and proportion.

We do, yes.

If you'd like to arrange a fitting adjustment, which will take place at The Studio (Unit 130, Canalot Studios, 222 Kensal Road, London, W10 5BN), please get in contact to book an appointment.

Yes, all our frames can be customised and personalised.

If you'd like to customise/personalise an order made online, please get in contact with your order details and request after having placed the order.

The level of personalisation and additional cost will be determined on an individual basis.

If your frames don't fit properly after delivery, we'd be happy to help with a return or exchange in line with our returns policy.

At NICO, we believe the quality of a frame begins with the integrity of its materials. Every component is chosen not only for durability, but also for its beauty, comfort, and sustainability.

• All our acetate frames are crafted exclusively from Mazzucchelli M49 bio-acetate, an innovative material developed by the renowned Italian house Mazzucchelli 1849. Unlike conventional plastics, M49 is derived from renewable plant-based sources and is fully biodegradable under controlled conditions. It offers a rich depth of colour, a refined polish, and exceptional strength, ensuring each frame feels as luxurious as it looks.
• The NICO V frames are made from premium nickel alloy, a high-grade material prized for its lightweight feel, resilience, and refined finish. This alloy allows for slim, elegant profiles without compromising on strength, making it the ideal choice for a modern, minimalist design.

Proper care will ensure your NICO frames retain their clarity, comfort, and beauty for years to come. We recommend the following:

• Everyday Cleaning – Use the supplied microfibre cloth to gently remove dust and smudges from your lenses. For a deeper clean, rinse your frames in lukewarm water with a drop of mild soap, then dry with a soft, lint-free cloth. Avoid household cleaners or paper towels, as these can scratch or damage the lenses.
• Handling – Always use both hands when putting on or removing your glasses. This prevents unnecessary stress on the hinges and keeps the frame balanced over time.
• Storage – When not in use, place your eyewear in its protective NICO case. This shields your frames from accidental knocks, scratches, or bending.
• Environment – Keep your frames away from intense heat (such as car dashboards, saunas, or direct sunlight for extended periods) and avoid prolonged exposure to moisture or chemicals, as these can affect both acetate and metal finishes.

Yes, we do.

To order prescription sunglasses, please add your prescription details on the product page itself. Once you've clicked 'Add to cart', your details will be saved and carried through to checkout.

In the 'Add prescription details' section, we've included an option to upload a file containing prescription details. Feel free to just use this instead of filling in the fields if easier.

We provide a 2-year warranty on all our sunglasses & spectacles. If you have a problem with your product, please get in touch.

Every case is unique, but there are some general guidelines to assessing if a damaged product falls under our warranty policy.

We can’t replace them if the following applies to your glasses:

• They were damaged deliberately or through neglect
• They have been used improperly or carelessly
• They have normal wear and tear
• They have been damaged by cleaning without following our care guide
• They have been lost or stolen

If you'd like to make a warranty claim, please get in touch with your order details and any relevant information.

Yes. If you'd like us to repair your damaged frames, please get in touch to book an appointment at The Studio (Unit 130, Canalot Studios, 222 Kensal Road, London, W10 5BN).

Yes. If you'd like us to replace your broken or scratched lenses, please get in touch.

The Studio is located at:

Unit 130, Canalot Studios, 222 Kensal Road, London, W10 5BN.

The Studio is open on Thursdays, Fridays, and Saturdays. Opening times are as follows:

• Thursday: 8am-6pm
• Friday: 9am-6pm
• Saturday: 10am-4pm

It's always a pleasure to welcome clients to The Studio, our dedicated space in West London, where we offer the following services:

• Personal Consultations – Spend time with our team to find the frame style, lens type, and fit that perfectly complements your face and lifestyle.
• Adjustments & Aftercare – We’ll fine-tune your frames for optimal comfort and offer guidance on caring for them long-term.
• Curated Browsing & Purchases – Explore the full NICO collection in person, with the opportunity to try on pieces at your leisure in a private, relaxed setting.
• Bespoke Eyewear – For those seeking something truly unique, we can arrange for custom designs tailored exclusively to you.

Yes. To ensure we provide you with the attention and time you deserve, visits are by appointment only. Please get in touch with us beforehand to arrange your visit.

Yes. Please get in touch to book an appointment.

Yes. You can explore the full NICO collection in person, with the opportunity to try on pieces at your leisure in a private, relaxed setting.